Organizational redesign positions county for strategic plan execution
A county government serving a rapidly growing region in Wisconsin had developed an ambitious strategic plan, but now faced the more complex challenge of executing it. To succeed, county leaders knew they needed to rethink the structure of the executive team to better support strategy delivery. The new structure needed to enable high-quality service delivery […]
Organizational redesign for better customer retention
A leading uniform and facility services company excelled at growing the business, but retaining new customers proved more difficult. Customer churn was slowing growth, and leadership traced the issue to overlapping roles and unclear responsibilities that created confusion for both employees and customers. Customers often weren’t sure who to contact for support or were unsatisfied […]
Helping a CFO with an organizational assessment at a state regulatory agency
When a new Commissioner took office, a state regulatory agency entered a period of rapid transition, which included the onboarding of a new CFO. The new CFO stepped into a fiscal unit facing several challenges, including: open positions, an overwhelmed staff with growing workloads, and knowledge gaps from recent turnover. With the end of the […]